Support & Customer Service

This chapter explains the support channels provided by tokenfor.me, including 24/7 customer service and dedicated options for individual and enterprise users.

For a summary of all contact channels, see the “Contact information” section in the Overview chapter. This page does not repeat the concrete account details.

Service commitment

• 24/7 online customer support is available.
• High-priority handling for critical incidents that impact your business.
• For enterprise customers, more structured collaboration is available (VIP groups, regular check-ins, etc.).

Support for individual customers

Individual users can contact support (see Overview – Contact information) for issues such as failed calls, configuration problems, top-up questions, and more.

Through these channels, you can:

• Ask technical questions (e.g. how to configure tokenfor.me in a specific tool);
• Report errors and abnormal behavior;
• Ask about top-up methods, discounts, and billing explanations.

Support for group / enterprise customers

For group and enterprise customers, tokenfor.me provides more tailored support.

1. Top-up and billing communication

   • See Overview – Contact information for the enterprise email channel.
   • Use this channel to:
     • Discuss enterprise top-up and settlement plans；
     • Negotiate contracts, invoices, and payment terms；
     • Get pricing for large-scale or long-term usage.

2. VIP dedicated service groups

   • Enterprise customers can work with sales to create VIP service groups.
   • In these groups, you can:
     • Receive faster technical support and responses;
     • Get early notifications about product updates and changes;
     • Discuss best practices for your specific scenarios.

How to contact support effectively

To help support resolve your issue quickly, we recommend including:

• A clear problem description and when it started;
• The tool/client you are using (Codex, Claude Code CLI, OpenClaw, etc.);
• Relevant screenshots (console configuration, error messages, etc., with sensitive data redacted);
• For billing or top-up issues, any relevant order IDs or time ranges.

Both individual and enterprise users can choose the support channel that best fits their needs. tokenfor.me aims to keep your experience stable, predictable, and reliable.